Customer reviews of Woods New Forest LTD

By NICOLA H on 06 January 2020 | Verified purchase

Fantastic communication, quick delivery of receiving new car, very smooth process over all, made the changing of cars very easy.

By PAUL C on 23 December 2019 | Verified purchase

Not pressured in any way, the staff were very friendly and helpful, very pleased with new purchase , recommended this garage and staff great quality cars and price

By ALEX J on 17 December 2019 | Verified purchase

Part exchange of existing car and purchase of new car. Woods provided excellent service especially as I needed to retain my private plate and some work was required to my new car. Great communication and very straight forward to deal with and would use them again. It made car buying an enjoyable experience.

By NEIL G on 12 December 2019 | Verified purchase

I just purchased a beautiful little Honda Jazz from Woods and I was very happy with the experience. The salesman was friendly, helpful, knowkedgeable and efficient. I think the car was a very fair price for its age, mileage and overall condition (which is superb!). If it keeps going (and I'm sure it will) I will be doubly pleased. I am happy to recommend Woods to prospective buyers.

By TIM D on 09 December 2019 | Verified purchase

The best experience we've had buying a car in a long time. From start to finish the team looked after us and completed several jobs to the vehicle free of charge in the purchase price. Friendly, professional and a pleasure to do business with.

By JIM H on 05 December 2019 | Verified purchase

Good service would recommend buying , Jeremy made the buying process excellent.

By MARK L on 02 November 2019 | Verified purchase

Very helpful and friendly sales staff, no pressure sales and very good communications keeping me updated with the progress of the transaction. Garage had a good selection of well presented vehicles and I happily recommend their services.

By PETER H on 31 October 2019 | Verified purchase

Very nice and courteous and pleasure to deal with.

By ROBERT P on 30 October 2019 | Verified purchase

Car purchased was very poor with a major fuel leak from the tank & shouldn't have been issued with an MOT, although Woods don't perform the MOT. They did give me a full refund and returned my car which I'd part exchanged after 30 mins or so discussion, although it took nearly two weeks to get the V5 docs back from them due to their mis-trust. I'd advise anyone purchasing a vehicle from them to get an AA or RAC vehicle check done first!

Reply from Woods New Forest LTD on 27/11/19

It would have been literally impossible for either the AA or the RAC to have detected the fuel leak as the leak only occurred after the tank was filled to the maximum.The leak was from a seal at the top of the tank which would be hidden from view on any inspection and was only visible once the tank had been removed.We must point out that there is NOT a single garage in the country that would fill a fuel tank to maximum on every vehicle to check for a fuel leak on a pre delivery inspection.Regarding the V5 issue,we previously had a problem with a customer who withheld their V5 causing a long delay before we could re_sell the vehicle.

By LUKE N on 26 October 2019 | Verified purchase

Dealt with Jake who was a decent and forthright person. Unfortunately, there was a mistake when the finance was sorted meaning we were almost out on a limb for an extra £400. Thankfully, the garage and Jake sorted it out, paying us more for part exchange for our car and writing off the rest (in fact, this came from Jake himself). Despite the mistake, which was very well handled all things considered, it was an excellent experience.